Customer Success/Engagement Manager (EMEA)

May 4

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Bitwarden

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Open source password management solutions for individuals, teams, and business organizations.

Password Management • Identity Management • Secret Management

51 - 200

Description

• Function as a Subject-Matter Expert (SME) for Bitwarden products and services • Drive adoption, retention and growth guided by the desire to build and maintain strong, long-lasting relationships with top enterprise customers • Establish customer loyalty from the prospect stages, to active users, to new product deployments • Develop a deep understanding of customer needs and requirements through conversations and data to provide insights to improve the customer experience • Collaborate on new strategies to identify and mitigate potential customer churn and proactively improve customer benefits from Bitwarden • Stay up-to-date with industry trends to continuously and directly contribute to strengthening Bitwarden products and services • Identify and resolve customer issues or challenges • Track and report account activity, customer health and journey status • Foster a customer-focused, product-led growth culture within the organization • Collaborate with cross-functional teams, such as sales, marketing, and product development

Requirements

• A passion for helping Bitwarden users • A strong sense of empathy and the ability to advocate for others • Interpersonal skills: Ability to form good relationships with internal and external  leadership • Analytical skills: Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable • Collaborative and adaptable mindset • Openness and authenticity combined with excellent communication skills • Bitwarden • Windows, macOS, and Linux • iOS, Android • Google Workspace • Jira, Asana • GitHub • HubSpot, Freshdesk • Google Meet, Microsoft Teams, etc.

Benefits

• The Bitwarden user community loves staying secure and the feeling is mutual. Come to work each day with a sense of purpose and bring a more secure internet experience to everyone from friends and family to the world’s largest organizations. • Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. • Bitwarden remains dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups. • Learn and grow. Take on new challenges with the support of your team, and join the Bitwarden #growth-club to continue personal and professional development.