UX Researcher

March 15

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Bixal

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Bixal is a mission-driven consulting company dedicated to working alongside governments and organizations to enhance service delivery and community experience. Utilizing evidence-based knowledge and technology, Bixal empowers its clients to fulfill their missions more effectively by fostering a culture of learning and continuous improvement. As a diverse team of innovators and strategists, Bixal is committed to driving equity and global social good through human-centered and digital solutions. The company integrates advanced data, content, technology, and processes to provide holistic solutions that optimize knowledge and promote learning. Bixal collaborates with leading government agencies and organizations such as the Department of Health and Human Services and the United States Agency for International Development to implement client-centered solutions that achieve transformation and effectiveness.

Digital Marketing and Outreach • Social Media Strategy • Web Design & Development • Design - Creative and Interactive • Online Training Design & Development

201 - 500 employees

🏛️ Government

📋 Description

• Important Notice for Applicants: • At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at talent@bixal.com.  We're here to help! • Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. • About Us: • Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. • Location • This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. • About the SPRUCE IDIQ: • The SPRUCE IDIQ is a $2.4 billion contract vehicle awarded by the Department of Veterans Affairs to acquire digital products and services that facilitate better user experiences. It encompasses five technical functional areas: software development and operations, technical advising and architecture planning, service design and user research studies, data science and analytics, and product support operations. • What will you do? • We are seeking a UX Researcher to support the Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ contract with the Department of Veterans Affairs (VA). In this role you will be responsible for planning, conducting, and analyzing user research to inform the design of digital products and services design and strategy for government clients. • Important note • This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities.

🎯 Requirements

• Bachelor degree in a relevant field, plus at least three years of related experience • Demonstrated experience in UX research or human-computer interaction, preferably in a federal contracting environment • Proficiency in research methods such as interviews, surveys, usability testing, and ethnographic studies • Understanding of user-centered design principles and methodologies • Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations • Excellent communication and collaboration skills, with the ability to work effectively in a team environment • Willingness to learn and grow in a fast-paced and dynamic environment • Must be able to pass and maintain a Public Trust security clearance

🏖️ Benefits

• Flex hours • 401K with matching incentive • Parental Leave • Medical/dental/vision benefits • Flex Spending Account • Company provided short-term disability and life insurance • Commuter benefits • Generous PTO • 11 Paid holidays • Professional development opportunities