Customer Support Agent
September 17
Description
• Be responsible for answering incoming requests from our customers through live chat and email • Identify and assess customers' needs to achieve satisfaction • Engage in conversation and delight customers • Ability to answer a high volume of requests daily • Knowing our products inside and out so that you can provide accurate information • Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately • Contribute to team effort by accomplishing related results as needed • Working with a team of CSRs and other departments to find appropriate solutions
Requirements
• A native Portuguese speaker • Fluent English speaker • Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and problem-solving skills • Ability to find the positive in any situation • Attentiveness and patience • Ability to multitask, prioritize and manage time effectively • Interpersonal and customer service skills • Willingness to achieve goals and self-improvement • Willing to work on a shifting schedule
Benefits
• 100% Remote work • Shifting schedule varies for 24 hours / 7 days a week operations coverage, up to 44 hours per week
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