Conversation Designer

October 26

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Blink UX

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Digital Product Design • Usability Testing & User Research • Interaction Design • Visual Design • Full-stack Development

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Description

• Blink is the user experience firm for the world’s leading companies. • We use evidence-driven design to create products that people use, love and remember. • This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners. • Duration: 3 year engagement • Location: Remote with occasional travel to PA or NC

Requirements

• Education: Bachelor’s degree in Human-Computer Interaction (HCI), UX Design, Cognitive Science, Computer Science, or a related field. • Experience: Minimum of 3 years of experience in conversational design, UX design, or a related field, with a strong portfolio demonstrating expertise in creating engaging conversational experiences. • Technical Skills: Proficiency in conversational design tools (e.g., Voiceflow, Botmock, Dialogflow), prototyping tools (e.g., Sketch, Figma), and usability testing tools. • Analytical Skills: Strong ability to analyze user data and feedback to inform design decisions. • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design concepts and solutions clearly. • Problem-Solving: Creative problem-solving skills and the ability to think critically and strategically. • Team Player: Ability to work collaboratively in a team environment and manage multiple stakeholders. • Attention to Detail: Strong attention to detail and a commitment to delivering high-quality work. • Preferred Qualifications: Advanced Degrees: Master’s degree in a related field. • AI Expertise: Experience with AI and machine learning algorithms, particularly as they pertain to natural language processing (NLP) and understanding (NLU). • Industry Knowledge: Experience in industries such as healthcare, finance, or customer service. • Languages: Proficiency in multiple languages, as it relates to multilingual conversational design.