Support Engineer

3 days ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Blue Alliance

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managed service provider • IT services • digital transformation • MSP growth • M&A

201 - 500 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

Description

• Grow your IT career • Enjoy technical troubleshooting and problem solving • Surround yourself with passionate, knowledgeable IT experts • Provide technical support in person/onsite or by phone as assigned • Ensure timely resolution of issues • Maintain service level agreements (SLA) for tickets • Monitor the ticket gateway and designated queues • Escalate issues as documented in IT Glue • Document new customer findings • Communicate with vendor(s) to resolve outage issues • Build client rapport during onsite assignments • Commuting and/or walking to and from client buildings as required

Requirements

• Strong communicator who thrives when helping others • Ticketing software - Incident management and allocating time to tickets • Remoting into systems, push approved scripts and run action creations • Basic knowledge of Active Directory, security groups, group policy fundamentals, domain controllers • Basic knowledge of VMware/Hyper-V for user incident support • Basic knowledge of MS Windows, physical/virtual servers, patching and maintenance • Basic knowledge of network troubleshooting skills, DHCP & DNS, understanding of ping, mslookup, traceroute

Benefits

• Be part of a fun, awesome team • 9 paid holidays • 401K Retirement with matching contributions • Excellent medical, vision and dental insurance • Life insurance and disability insurance • Cell phone stipend • 3 weeks PTO