Technical Customer Support Engineer

12 hours ago

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

Description

• Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings • Developing solutions based on ClickHouse Cloud and open-source for documentation, knowledge base, blogs, meetups, webinars, and training • Working closely with global Support Services, Engineering, Go to Market, and Product Management teams to define user functionality • Assisting with mentoring, training, and sharing knowledge with colleagues, users, and customers • Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse • Building strong, trusted relationships with colleagues, customers, and partners

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Availability to deliver high-quality 24x7 Support in a global, distributed environment • Strong written and verbal English communication skills and the ability to work fully remote • A mindset of teamwork, global engagement, empathy, and solving challenging problems • A sense of adventure and urgency in building scalable, high-performing databases • The ability to build trusted relationships with colleagues, customers, and partners • Self-driven, curious, and eager to learn and grow

Benefits

• Flexible work environment • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member receives stock options. • Time off - Flexible time off in the US, generous entitlement in all countries. • A $500 Home office setup if you’re a remote employee. • Employee-driven international mobility - we enable you to relocate internationally if you wish.