Technical Support Representative

December 20

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Fathom - AI Meeting Assistant

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

⚡ Productivity

☁️ SaaS

💰 Seed Round on 2023-03

Description

• We think it’s insane that so many people and businesses rely on notes to remember and share insights from their meetings. • Notes are time-consuming and stressful to create while trying to hold a conversation. • Even when done well, notes are a poor solution compared to hearing something first-hand. • We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far. • We're growing incredibly quickly, so we're looking to add to our small but mighty team. • Fresh off a successful round of funding, we're ready to expand our Tech Support team to work with our growing customer base. • Join us as we continue to grow!

Requirements

• Excellent verbal and written English skills (C1 or higher) • Ability to actively apply common SaaS technical concepts (interpreting API documentation and outputs, webhooks, understanding code as written, navigating admin panels) • A passion for understanding the heart of a user’s issue and finding a clear, long-term solution • Motivation to go above and beyond for customers, and ensuring support is seen as a strength of our business • A desire to engage with the internal team (Engineering, Customer Success, Sales, etc.), sharing questions, insights, and learnings • A growth mindset, open to feedback and areas of opportunity • A knack for working in gray areas, understanding we’ll build (and break!) many processes as Fathom continues to grow • The ability to work 40 hours per week, fully remote, Monday to Friday, covering typical US working hours