Technical Support Specialist

4 days ago

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Fullsteam

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Payments • Software • M&A • Technology

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Description

• Provide exceptional and friendly customer service to a diverse customer base via email, phone, and online meetings. • Responsible for providing exceptional support to our customers, ensuring they have a positive experience with our software products. • You will be the first point of contact for our customers, helping them troubleshoot issues, guiding them through product features, and ensuring their satisfaction. • Learn software through formal and informal training and self-study to gain system expertise to best support customers. • Work with the team to cover all shifts as needed.

Requirements

• Ability to effectively speak, write, and understand the English language. • Have the ability to present information and solutions to challenges in an organized, professional, and understandable fashion, in both writing and verbal fashion. • Able to maintain professionalism and friendliness to customers and fellow employees. • Be self-motivated and fanatical about customer support. • Have a passion for helping small/medium businesses succeed, always searching for ways to best meet their needs. • Exhibit understanding of troubleshooting methodologies to solve customer’s challenges. • Be able to receive training on software and related systems and use such training to support the customer base. • Ability to use computers and computer systems to navigate databases, enter data, and process information. • Can research established shared resources and self-learn. • Confident to reach out to more experienced staff for help. • Have a suitable office setting for telecommuting.