Technical Support Engineer

December 11

Apply Now

Receive Emails with Similar Jobs

Red Hat

WebsiteLinkedInAll Job Openings

cloud computing • hybrid cloud management • Linux • open source • virtualization

10,000+ employees

Founded 1993

🏢 Enterprise

☁️ SaaS

💰 Corporate Round on 1999-03

Description

• Serve as the direct support for IBM customer inquiries about the Red Hat OpenShift Container Platform handed over from IBM product support teams. • Use IBM and Red Hat ticketing systems and support tools to assist customers directly. • Analyze issues to identify problems and communicate corrective actions and resolutions to customers. • Collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution. • Deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously. • Document diagnostic steps and create reusable solutions for future incidents • Perform weekend and holiday shift duties on a rotational schedule when needed.

Requirements

• 2+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service • 3+ years of experience working with Linux or Unix operating systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a big plus • Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management • Experience working with hosted applications or large-scale application deployments • Good understanding of Linux tools with an emphasis on cURL, Git, Strace, and Wireshark • Solid troubleshooting skills and a passion for problem-solving and investigation • Outstanding communication skills in English with the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors • Ability to handle multiple priorities and work under pressure • Commitment to providing the best experience possible for Red Hat’s customers • The following are considered a plus: Bachelor's degree in a technical field, preferably engineering or computer science • Experience with technologies like Open vSwitch, JBoss, Apache Tomcat, Go, Angular.js, Node.js, Ruby, Python web frameworks, and .NET framework • Experience with source code management tools • Knowledge of technical support systems and tools • Familiarity with Red Hat’s solutions portfolio and open-source software development • Participation in open-source projects, including patches submitted for upstream inclusion

Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!