Technical Support Engineer

Yesterday

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SaaS • LaaS • Automation • Software Development • FinTech

201 - 500 employees

Founded 2013

💸 Finance

💳 Fintech

🤝 B2B

Description

• Join our team as a Technical Support Engineer and help clients in the banking industry effectively use our software to process SBA loans. • Handle technical support tickets, troubleshoot issues, assist with software configurations, and guide clients through the use of our software for SBA loan origination. • Provide expert assistance with software features, guide users through setup, and help resolve issues related to SBA loan processing. • Collaborate with other departments to improve user experience and ensure software meets client needs. • Monitor and track support tickets, ensuring timely and effective resolution. • Maintain clear communication with clients to ensure satisfaction and support proactive problem-solving. • Create documentation standardizing help requests and user guides.

Requirements

• Bachelor’s degree or equivalent experience in a technical field. • 3+ years of experience with SBA loans or in a similar technical support role in the financial services industry. • Familiarity with banking software and understanding of software development and troubleshooting processes. • Experience working with support ticket systems (such as Jira) and CRM tools (such as Salesforce). • Strong problem-solving, analytical, and troubleshooting skills. • Proficiency with MS Office 365 and collaboration tools such as SharePoint and MS Visio. • Excellent communication skills with the ability to work effectively with both clients and internal teams. • Ability to manage multiple support tickets simultaneously in a fast-paced environment. • Ability to quickly learn new software features and relay this knowledge to clients effectively.