Technical Support Engineer - East Coast

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Five Sigma - Claims Management Solution

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Claims Management Software • Intelligent Automation • Claims • Insurance • Data Analytics

51 - 200 employees

☁️ SaaS

💰 $16M Series A on 2021-09

Description

• Five Sigma offers an AI-native claims management platform for insurance companies. • We build the most advanced, data-oriented claims platform in the industry, leveraging cutting-edge AI capabilities to help insurance companies handle claims faster and more efficiently. • As a Customer Support Engineer, you will be responsible for managing and troubleshooting complex issues for Five Sigma customers. • This is a customer-facing role that requires not only technical and product knowledge but also excellent communication skills to help our customers resolve their issues. • You will have the opportunity to learn new technologies and potentially expand your role as the team grows. • You will be empowered to understand our product deeply and contribute to how we can better serve our customers.

Requirements

• 2-5 years of experience as a Support Engineer or in a similar role within a B2B SaaS company. • Tech-savvy, with the ability to quickly learn new solutions, features, and functionalities. • Excellent problem-solving skills, with the ability to multitask effectively while delivering exceptional customer service. • A strong commitment to delivering excellent customer service, with a dedication to providing delightful customer experiences and the persistence to drive issues to resolution. • The ability to provide clear, step-by-step instructions to customers, both verbally and in writing. • The ability to thrive under pressure and manage time efficiently. • Great interpersonal and communication skills, with high proficiency in English. • SQL – Beginner to intermediate knowledge. • Experience working with a ticketing platform (e.g., Zendesk, Freshdesk). • Advantage: Bachelor’s degree in Computer Science. • Previous experience in an insurtech company. • Experience troubleshooting API issues using Postman. • Ability to read and understand Python code (or any scripting language).