Technical Support Engineer

March 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Liquibase

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Liquibase is a company that provides automated database schema change and version control solutions, helping businesses manage database migrations and changes efficiently. Their tools are designed to support continuous integration and delivery within software development processes, ensuring that developers can make reliable and consistent updates to databases across environments. Liquibase's solutions are particularly useful for teams practicing DevOps methodologies.

DevOps • Agile • Database • Continuous Integration • Continuous Delivery

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Liquibase delivers world-class enterprise solutions that automate and streamline the DevOps database change process. • Liquibase is hiring a Technical Support Engineer to support our database change management product. • The ideal candidate has a passion for helping customers and solving complex technical issues with experience in DevOps. • They are excited to offer their DevOps expertise and work alongside our customers to solve challenging problems in the database DevOps & CI/CD space. • Surprising and delighting customers • Using your technical skills and DevOps background to identify, resolve, and manage high-priority, time-sensitive issues for our customers with timely updates while striving to improve overall customer satisfaction • Communicate with customers through a ticketing system, with phone calls and screen sharing • Root cause isolation and advocating for needed product fixes • Updating and creating documentation and knowledge base articles to improve the customer experience • Collaborating cross-functionally with other teams to troubleshoot and resolve issues • Work a weekend on-call rotation every 4-8 weeks

🎯 Requirements

• Strong customer service skills, including managing customer expectations and moderating customer calls • Ability to build trust while managing critical issues for high-profile customers and maintaining empathy, integrity, and attention to detail. • Excellent troubleshooting skills • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management • 2+ years of working with popular DevOps tools and services such as Jenkins, Docker, GitLab, Azure DevOps, Urban Code Deploy, Kubernetes • 2+ years of working with and understanding CI/CD concepts and practices • Proficient in cloud platforms, such as AWS and Azure • Solid understanding of networking fundamentals and server administration, specifically Windows Server and Linux • Technical experience with a variety of databases including, but not limited to, Oracle, SQL Server, PostgreSQL, MySQL, and Snowflake • Experience with source control (such as Git & GitHub) and shell scripting • The ability to build knowledge of new technologies easily • Be located in PST or willing to work in that time zone

🏖️ Benefits

• Remote First culture, potential for company-wide in-person gatherings • Home office allowance for remote workers • Meaningful equity • Comprehensive health, vision, and dental benefits - country dependent • Generous paid time off and paid holidays • 401K matching (US only) • No punks, no jerks culture • Growth opportunities and ability to move up within the company