Technical Support Engineer

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Liquibase

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DevOps • Agile • Database • Continuous Integration • Continuous Delivery

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

Description

• Liquibase delivers world-class enterprise solutions that automate and streamline the DevOps database change process. • A Technical Support Engineer will support our database change management product. • The candidate will help customers and solve complex technical issues with experience in DevOps.

Requirements

• Strong customer service skills, including managing customer expectations and moderating customer calls • Ability to build trust while managing critical issues for high-profile customers and maintaining empathy, integrity, and attention to detail. • Excellent troubleshooting skills • Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management • 2+ years of working with popular DevOps tools and services such as Jenkins, Docker, GitLab, Azure DevOps, Urban Code Deploy, Kubernetes • 2+ years of working with and understanding CI/CD concepts and practices • Proficient in cloud platforms, such as AWS and Azure • Solid understanding of networking fundamentals and server administration, specifically Windows Server and Linux • Technical experience with a variety of databases including, but not limited to, Oracle, SQL Server, PostgreSQL, MySQL, and Snowflake • Experience with source control (such as Git & GitHub) and shell scripting • The ability to build knowledge of new technologies easily • Be located in PST or willing to work in that time zone

Benefits

• Remote First culture, potential for company-wide in-person gatherings • Home office allowance for remote workers • Meaningful equity (US only) • Comprehensive health, vision, and dental benefits - country dependent • Generous paid time off and paid holidays • 401K matching (US only) • No punks, no jerks culture • Growth opportunities and ability to move up within the company