Inovalon
Inovalon is dedicated to transforming healthcare through its advanced cloud-based solutions and analytics. The company provides healthcare organizations, including payers, providers, pharmacies, and life sciences companies, with tools to enhance patient outcomes, optimize business performance, and improve healthcare economics. The Inovalon ONE® Platform integrates vast data sources and offers a suite of over 100 solutions that facilitate real-time insights and analytics, ultimately enabling better clinical care and administrative efficiencies.
Claims and Payment Integrity • Predictive Analytics • Data-Driven Intervention Platforms • Quality Improvement • CMS Star Ratings, QRS, NCQA HEDIS
1001 - 5000 employees
🤖 Artificial Intelligence
Technical Support Engineer
March 28
Inovalon
Inovalon is dedicated to transforming healthcare through its advanced cloud-based solutions and analytics. The company provides healthcare organizations, including payers, providers, pharmacies, and life sciences companies, with tools to enhance patient outcomes, optimize business performance, and improve healthcare economics. The Inovalon ONE® Platform integrates vast data sources and offers a suite of over 100 solutions that facilitate real-time insights and analytics, ultimately enabling better clinical care and administrative efficiencies.
Claims and Payment Integrity • Predictive Analytics • Data-Driven Intervention Platforms • Quality Improvement • CMS Star Ratings, QRS, NCQA HEDIS
1001 - 5000 employees
🤖 Artificial Intelligence
📋 Description
• Technical Support Engineer passionate about incident investigation across Inovalon products • Troubleshoots complex issues with empathy for customers and understanding of healthcare timelines • Convey technical jargon from beginner to advanced users • Uses a strong sense of urgency in issue resolution • Advocates end-users to self-support using knowledge base • Evaluate and document customer issues for further escalation • Innovates for faster resolution by collaborating with Senior Engineers • Authors knowledge base articles and mentors team members • Prioritizes support tickets meeting service standards • Follows processes for issue resolution and escalation • Available for rotating late shifts, including evenings and weekends • Maintains compliance with company policies, procedures and HIPAA requirements
🎯 Requirements
• Minimum 2 years’ experience in a software and technical engineering or implementation • Understanding of basic SQL and database concepts • Familiarity with authentication technology (SAML, JWT) • Desire to learn, master and teach • Strong teamwork skills for cross group cooperation • Strong written and verbal communication skills • Proficient in Microsoft Office 365, PowerPoint, Word and Excel required • Experience with Tableau dashboards and basic administration is a plus • Experience in cloud and data technologies such as AWS, Looker and Snowflake are also a plus
🏖️ Benefits
• Health insurance • Life insurance • Company-paid disability • 401k • 18+ days of paid time off
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