Fastr
Social Commerce • Online Catalogs • Digital Marketing • Interactive Catalogs • Content Marketing
51 - 200 employees
Founded 2006
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
💰 $2.5M Venture Round on 2022-03
L2 Support Engineer
Yesterday
Fastr
Social Commerce • Online Catalogs • Digital Marketing • Interactive Catalogs • Content Marketing
51 - 200 employees
Founded 2006
🛍️ eCommerce
☁️ SaaS
🤖 Artificial Intelligence
💰 $2.5M Venture Round on 2022-03
Description
• Communicate with end-users to understand issues, provide friendly, timely updates, and deliver solutions • Troubleshoot and resolve user-reported issues, escalating to the development team as necessary • Identify recurring problems and collaborate with development on long-term solutions
Requirements
• 4+ years' experience working with ecommerce platforms • Proficiency in PHP, with knowledge of object-oriented design patterns • Proficient with MySQL and DQL for data gathering • Skill in React, HTML, CSS, JavaScript/jQuery • Strong written and verbal communication skills in English • Proactive problem-solver, detail-oriented, and adaptable in a fast-paced environment • Nice to have: working knowledge of the BigCommerce SaaS platform • Experience with payment lifecycle processes • A great attitude and desire to help people & solve problems
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