Technical Support Analyst

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Magnet Forensics

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Digital Forensic Software • Data Recovery • Internet Artifacts • Computer Forensics • Mobile Forensics

201 - 500 employees

Founded 2009

🔐 Security

🏢 Enterprise

💰 $74.4M Post-IPO Secondary on 2021-12

Description

• Who We Are; What We Do; Where We’re Going • Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. • We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. • Serving over 4,000 customers in over 100 countries, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. • With employees based around the world, we have been expanding our global presence with offices in various locations, and you will be supported through learning and development. • If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Requirements

• Post-secondary education in Computer Science, Engineering, or have equivalent experience • Experience in a technical, customer-facing support role • Excellent written and verbal communication skills • Strong customer service skills and technical aptitude • High degree of resourcefulness, flexibility, and adaptability • Highly collaborative within and across teams • Strong organizational and critical thinking skills, with an ability to prioritize • Experience with Salesforce Service Cloud, Communities, and Knowledge is an asset

Benefits

• Generous time off policies • Competitive compensation • Volunteer opportunities • Reward and recognition programs • Employee committees & resource groups • Healthcare and retirement benefits