Account Manager

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BlueConic

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customer data collection • customer data activation • customer data insights • unified customer profiles • single customer view

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Description

• Full-time, Remote (UK) • BlueConic is an international, high-growth SaaS company in the martech space. • You will support BlueConic Experiences, powered by Jebbit. • As an Account Manager, you will quarterback and own the creation of value for your customers across the Customer Lifecycle. • You’ll be expected to take a consultative and strategic approach, with key stakeholders across your customer base. • You’ll work directly with your customers to develop unique solutions that leverage the power of the BlueConic Experiences platform to deliver tangible business results. • You will be responsible for your own cohort of customer relationships and are accountable for Quarterly and Annual Renewal goals.

Requirements

• Experience: At least 2+ years account management and/or CSM experience. Experience with account/success planning, renewal process and forecasting and/or background in software preferred • Communication: Clear and articulate communication skills with the ability to effectively communicate BlueConic’s operational and strategic impact across the Path to Value • The ability to ensure value is driven in alignment with key business objectives and demonstrated across the right levels of the customer’s organization • Sales Acumen: Thorough understanding of an Enterprise organizations structure and contracting processes • Marketing Savviness: High marketing strategy IQ and the ability to navigate large, complex marketing structures • A customer obsession with passion around helping companies transform their businesses with a first party data strategy • Proficiency with and practical knowledge of multiple marketing or data technologies, and the ability to quickly adapt to new martech products • Problem Solving Skills: Able to clearly identify a problem, propose a solution, and resolve the issue • Determination: Willing to go the extra mile with a strong work ethic; self-directed and resourceful • Collaboration: You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with senior leadership and build strong relationships with champions in accounts to ensure adoption and success with BlueConic • Interpersonal skills and strive to maintain relationships with your customers and colleagues. You have a strong presence in meetings, on calls, etc. • Adaptability: Resilience to thrive amidst the frequent changes of a rapidly growing company.

Benefits

• Help build & support the best martech product ever, period. • Take advantage of great opportunities for career advancement. • Empower big name brands to achieve their marketing goals. • Be a part of a growing, remote-first team with employees based in the Netherlands, the United States, the United Kingdom, Canada, and beyond. • Thrive in a multi-cultural environment with a values-driven work culture that has been thoughtfully crafted to enable growth and foster inclusion from the very beginning.