Senior Customer Success Manager

Yesterday

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Bluecore

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Bluecore is a retail-first tech company that enables retailers to launch personalized 1:1 marketing campaigns, enhance AI-driven shopping experiences, and increase repeat purchases. The platform provides solutions for email and mobile marketing, site conversion optimization, and social media campaigns, utilizing advanced shopper identification and real-time product catalog connections. Bluecore aims to drive strategic support for increased revenue with less effort through integration with existing retail technologies. The company also specializes in utilizing AI models for predictive analytics and real-time behavior insights for improved customer engagement and purchase frequency.

Email Marketing • Marketing Automation • eCommerce Retention • Personalization • Audiences

201 - 500 employees

Founded 2014

🛒 Retail

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

•As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. •You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. •The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. •You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization.

🎯 Requirements

•BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company •Brand-side retail experience or digital marketing experience for retail customers required •Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus •Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred. •Willingness to travel to customers at least 20% of the time •Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment

🏖️ Benefits

•Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. •Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians.