Blue Mantis
Cloud Services • Advanced Virtualization • IT Transformation Services • End User Computing • Managed IT Services
L1 EUX Engineer
December 5
Blue Mantis
Cloud Services • Advanced Virtualization • IT Transformation Services • End User Computing • Managed IT Services
Description
• The L1 EUX Engineer provides support to all Managed Services contracted clients. • The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. • Provide technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution. • This is an entry level position focused on end user account administration task. • This is is 2nd shift position required to work form 9PM to 12PM EST Hours.
Requirements
• Experience in the Customer Service industry • A+ Certification preferred but not required • Enrolled in IT related class, certification training, or degree preferred, but not required.
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