Senior Technical Account Manager

October 15

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Blue Mantis

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Cloud Services • Advanced Virtualization • IT Transformation Services • End User Computing • Managed IT Services

201 - 500

Description

• The Senior Technical Account Manager will work closely across the Blue Mantis Service Delivery and Account Management teams, participating in Incident Management, Problem Management, Change Management, Change Order, Process Improvement, Knowledge Management, and liaison with Project Managers and Professional Service Engineers to help ensure smooth implementation of services. • Utilizing their technical background, they provide recommendations to improve Managed Services. • They consult with the customers to drive technology toward their business objectives while looking for Managed Services growth opportunities.

Requirements

• 3-5 years of experience as a Technical Account Manager • 10+ years of experience with Technical Operations Delivery experience • Excellent Customer Service and Organizational Skills • Strong Analytic and Reporting Skills • Proficient with Microsoft Office • Administrator/expert equivalent certifications in 3 or more of the following: Microsoft Technologies including Azure, Cloud, and Virtualization and/or Networking technologies such as Cisco or Fortinet • Experience as Microsoft Administrator or Microsoft expert level or Fortinet or Cisco network administrator • Experience with ITSM and Proactive Monitoring Platforms. • Experience working knowledge of ITIL processes. • Experience working with vendors and/or 3rd parties. • Experience working in a Managed Services environment • Understanding KPIs, SLAs and metrics which are critical for managed services delivery & Experience with global teams • Experience with Service Now • Experience with OpsRamp

Benefits

• Job Benefits