Customer Experience Manager - Japan

March 21

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BMAT Music Innovators

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music recommendation • audio fingerprinting • music monitoring • music copyright • big data

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Description

•We are looking for a talented Client and Business Development Manager to lead the operations of a wide range of Japanese clients. •You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services. •Delivering excellent services and results to clients. •Understanding clients’ needs and finding optimal solutions. •Discerning the technical capabilities of the tools and the team and translating them to clients. •Transforming clients’ challenges into opportunities for growth. •Creating better internal processes and leading changes. •Developing creative solutions for existing and new clients. •Business leads acquisition and cultivation. •Looking after revenue growth in the Japanese market.

Requirements

•Based in Tokyo, Japan. •+5 years experience in project management, technical account management or client support or sales in technical environments. •Highly organized, multitasker and with strong attention to detail. •Initiative, drive, enthusiasm and entrepreneurial attitude. •Excellent decision-making, critical thinking and problem-solving. •Passion about listening, asking, understanding and communicating. •Love for teamwork and learning. •Computer literacy. •Be comfortable dealing with a large amount of data and numbers. •Fluency in English and Japanese. •Knowledge or experience in the music industry is a plus.

Benefits

•We’ll provide you with all equipment needed for you to be comfortable •Flexible working hours and location •Unlimited time off because we believe that you know best when you need to rest •Flat hierarchy •Online language classes to improve your Spanish, Catalan or English •Online and onsite courses and music industry workshops run by inhouse experts •You can make the role your own and run your own development