Operations Specialist

August 3

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BMAT Music Innovators

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music recommendation • audio fingerprinting • music monitoring • music copyright • big data

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Description

• We are looking for a talented Operations Specialist to lead the operations of a wide range of clients. • You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services. • Delivering excellent services and results to clients, both internally and externally. • Implement and run Quality Assurance processes for every delivery. • Understanding clients’ needs and finding optimal solutions. • Discerning the technical capabilities of the tools and the team and translating them to clients. • Transforming clients’ challenges into opportunities for growth. • Creating better internal processes and leading changes. • Developing creative solutions for existing and new clients.

Requirements

• +2 years knowledge or experience in online music royalty distribution processes and their standards (DDEX, CISAC…) • +4 years experience in project management, technical account management, or client support in technical environments. • Ability to effectively communicate with team members, stakeholders, and external partners. • Highly organized, multitasker, and with strong attention to detail. • Initiative, drive, enthusiasm, and entrepreneurial attitude. • Excellent decision-making, critical thinking, and problem-solving. • Passion for listening, asking, understanding, and communicating. • Love for teamwork and learning. • Basic knowledge of SQL or NoSQL queries, Python and its frameworks • Be comfortable dealing with a large amount of data and numbers. • Fluency in English is a must. Proficiency in Spanish and Catalan is highly appreciated, but not mandatory. • Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.

Benefits

• Flexible working hours and location • Unlimited time off because we believe that you know best when you need to rest. • You can make the role your own and run your own development • Flat hierarchy • Online language classes to improve your Spanish or English • Online and onsite courses and music industry workshops run by inhouse experts • We’ll provide you with all equipment needed for you to be comfortable • Barcelona HQ office available to you, kitted out with a rehearsal room