Standard Apps Tier 1 Support Specialist
2 days ago
Description
• Be the first point of contact for customers, providing exceptional service and support. • Handle inbound calls and email inquiries, assisting customers with their questions, concerns, and product or service issues. • Identify, troubleshoot, and resolve customer issues, escalating complex problems when necessary. • Maintain up-to-date knowledge of the company's products, services, policies, and procedures. • Accurately document all customer interactions in the company's CRM system. • Conduct follow-ups with customers to ensure issues are resolved. • Adhere to company policies and regulatory requirements. • Work closely with other team members to improve service delivery.
Requirements
• Previous experience in a contact center, customer service, or a related field is preferred. • Excellent verbal and written communication skills. • Strong problem-solving and critical thinking abilities. • Ability to remain calm and professional in stressful situations. • Proficiency in using CRM software, email, and chat platforms. • Multitasking and time-management skills. • Experience with Zendesk (preferred).
Benefits
• Generous Flexible Time Off (FTO) Policy • Up to 15 paid company holidays including some commemorating social justice events and self-care • Paid volunteer time • Resources for savings and investments • Paid parental leave • Paid sick leave • Health, vision, dental, and life insurance with additional access to health and wellness programs. • Opportunities to learn, develop, network, and connect
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