Customer Success Advisor

January 22

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Booksy

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Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

Smart Scheduling • Personal Care Industry • mobile apps • marketplaces • software development

51 - 200 employees

Founded 2013

💄 Beauty

🧘 Wellness

☁️ SaaS

💰 $70M Series C on 2021-01

📋 Description

• A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. • Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. • In anticipation of increasing scale and complexity of the business we’re now looking for a Customer Success Advisor. • Your responsibilities will include: • Resolving customer issues during inbound contacts via phone, email, chat, and social media. • Making outbound contacts to customers to provide or obtain information needed to resolve issues. • Handling customer interactions in a way that ensures the highest number of issues are resolved on the first contact. • Providing customers with information on how Booksy Biz and Booksy for Clients work and their functionalities. • Informing customers about subscriptions, invoices, and payments. • Proposing solutions tailored to the needs of customers within the scope of services provided by Booksy.

🎯 Requirements

• Minimum 2 years of experience in customer service or working in a contact center, specifically handling inbound inquiries. • Experience in customer service within the tech industry (preferred). • Knowledge of English (preferred). • Strong knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite. • Enjoyment in interacting with customers. • Excellent writing skills and a strong command of the Polish language. • Familiarity with communication and persuasion techniques. • Strong problem-solving and analytical abilities. • Quick learning ability. • Resilience under pressure and stress. • A focus on achieving goals. • Ability to quickly adapt to new situations. • Strong teamwork skills and a passion for collaborative work.

🏖️ Benefits

• This is a fully remote position, we take pride in being a globally distributed team. • Private medical care from Allianz health (subsidized by the company - various packages to choose from). • Multisport card (voluntary and unsubsidized - various options to choose from). • Additional life insurance from PZU (voluntary and unsubsidized). • Pethelp (voluntary and unsubsidized). • Online consultations with Psychologist Booksy (fully subsidized by the company). • Wellbeing tools (Worksmile and Officevibe). • Happiness Team initiatives.