Tier III Data Technical Support Specialist

February 21

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Branching Minds

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Branching Minds is a comprehensive platform that provides a Multi-Tiered Solution of Supports (MTSS) system for educational institutions. It focuses on improving academic achievement, whole child support and wellness, communication, collaboration, and teacher satisfaction. The platform offers efficient and cost-effective solutions, including data integrations, professional services, customized coaching, and an MTSS Learning Hub. Branching Minds streamlines intervention plans, tracks student progress, and enhances school-wide visibility to support educators in identifying and assisting struggling students through evidence-based interventions. It is committed to helping schools build a supportive culture for both students and educators, providing expert guidance and resources to create successful educational outcomes.

Learning Supports • Differentiation • Education Technology • Adaptive technology • Cognitive Science

11 - 50 employees

📚 Education

☁️ SaaS

🧘 Wellness

💰 $100k Debt Financing on 2020-04

📋 Description

• Who We Are & What We Do:  • Branching Minds’ mission is to empower all educators to effectively, efficiently and equitably support the holistic needs of their students; and to create a path to academic and personal success for every learner. • Already supporting over 1,500,000 students across 200+ districts from 30 states, our vision is to be the most impactful national K12 school district solution for achieving high-fidelity RTI/MTSS; consistently demonstrating our ability to save teachers planning/documenting time, improve outcomes of our students, and eliminate achievement gaps. • As a startup, we don’t have to play by the rules of traditional organizations. • We get to be innovative in the solutions we develop for our partners and the way we conduct our business for ourselves. • Branching Minds is also a Benefit corporation, we get to prioritize our mission > profit, and the means of getting there is just as important as the ends. • We err towards self management, transparency, collaboration, initiative, and giving a damn. • If using innovation to reimagine education in service of equity energizes you -- join our team! • The Calling: • At its core, this role is committed to helping connect the dots and untangle knots of advanced technical and data  issues for our customers and internal teams. • This position is for someone who has a high level of technical proficiency, enjoys new problem-solving challenges, and wants to stay close to customers at a fast-growing company. • Reporting into the Director of Customer Support, this role plays a crucial part in ensuring clarity and consistency in our operational procedures, fostering a streamlined and efficient work environment while resolving complex data issues for internal and external clients.

🎯 Requirements

• Experience with troubleshooting Postgres-based applications, including debugging ETL pipelines • Hands-on experience with Databricks, including debugging ETL pipelines and workflows, and leveraging notebooks for troubleshooting. • Strong understanding of data engineering workflows and troubleshooting tools for data ingress/egress. • Advanced knowledge of SQL for writing and optimizing complex queries. • Familiarity with API debugging and data-sharing mechanisms such as sFTP and REST APIs. • Have a foundational understanding of data architecture, including how systems integrate and share data to support operational and analytics workflows • Flexibility in adapting to different tools, a quick grasp of technology, a readiness to delve deep, experiment rapidly, and accomplish tasks efficiently • Advanced proficiency with triaging, responding to, troubleshooting, and resolving support tickets • Strong attention to detail and the ability to convey complex information in a clear and concise manner • Strong ability to collaborate and thrive within a team environment • Proven ability to mentor and lead others to action on key initiatives • Strong ability to learn new technologies and concepts quickly • Proven ability to manage multiple competing priorities • Proven ability to de-escalate sensitive customer situations • Enjoy working in customer-facing roles where you interact with a variety of different stakeholders (teachers, school administrators, IT staff, etc.) • Exhibit good judgment, are punctual and concise with their communication when explaining technical concepts

🏖️ Benefits

• Check out our Benefits & Perks • Fully remote! • An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students. • Base annual compensation for this role is $75,000 to $80,000 based on experience and expertise as well as geographic location.