Customer Service Agent - Content Moderation, Social Media Management

September 26

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BrickBrands

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Social Media Moderation • Data Labeling • Brand Protection • Social Media Engagement • Data Insights

51 - 200

Description

• As a Customer Service Agent, you will help protect brands from harmful content on social media. • You will issue responses and remove negative brand sentiments. • You will be trained to analyze information, conduct content moderation and ensure safety for all businesses and individuals.

Requirements

• A High School Diploma or equivalent • A personal PC/laptop with a working webcam • General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc) • A good working home environment with a stable internet connection • Must have experience in content moderation, customer service (non-voice), or social media/community management • Any form of experience in social media and marketing is a plus! • The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends. • Excellent communication skills in English, both written and oral. • Additional languages are a PLUS!

Benefits

• 100% Remote position • Healthcare reimbursement • Continuous learning experience & career growth opportunities • Offers competitive compensation based on location market rates • A great opportunity to work with some of the world’s coolest and most innovative brands • A welcoming environment where even your feedback and suggestions are all being taken into consideration • Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds