Customer Service Agent - Native German

March 25

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BrickBrands

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BrickBrands is a company specializing in content classification and data labelling services, with a focus on enabling brands to engage effectively with their audiences. Established six years ago and originating from BrandBastion in the Nordics, BrickBrands offers moderation solutions in over 43 languages, operating globally with a team that works 24/7. The company aims to help brands respond to important topics and manage negative sentiment by blending technology with human insight. It emphasizes values such as accountability, teamwork, and continuous improvement, all while fostering a diverse and supportive work environment. BrickBrands' global reach and dedication to high-quality content processing make it a key player in enhancing brand communication in the social media space.

Social Media Moderation • Data Labeling • Brand Protection • Social Media Engagement • Data Insights

51 - 200 employees

📱 Media

🤝 B2B

🌍 Social Impact

📋 Description

• As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. • You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. • In addition, you’ll promote a safe and positive environment on the client’s platforms and apps, following guidelines to ensure consistency and quality of service for the German market. • Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products. • Respond to potential customers via chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo. • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social

🎯 Requirements

• A High School Diploma or equivalent • A personal PC/laptop with a working webcam • MUST have a C1 or C2 certification in German, B2 certification will also be considered • MUST be able to understand different nuances, sarcasm, etc. in German • Fluent in English both written and oral • General knowledge and interest in various social media platforms • A good working home environment with a stable internet connection • Customer Service skills with the experience of working in a non-voice account • Experience as a content moderator / engaging in all social media platforms is a plus! • The ability to work an 8-hour shift, Monday - Friday, weekends off

🏖️ Benefits

• 100% Remote position • Continuous learning experience & career growth opportunities • Offers competitive compensation based on location market rates • A great opportunity to work with some of the world’s coolest and most innovative brands • A welcoming environment where even your feedback and suggestions are all being taken into consideration • Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds