Customer Service Agent - Native German

5 hours ago

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BrickBrands

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Social Media Moderation • Data Labeling • Brand Protection • Social Media Engagement • Data Insights

51 - 200 employees

📱 Media

🤝 B2B

🌍 Social Impact

Description

• As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. • You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. • In addition, you’ll promote a safe and positive environment on the client’s platforms and apps, following guidelines to ensure consistency and quality of service for the German market. • Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products. • Respond to potential customers via chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo. • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social

Requirements

• A High School Diploma or equivalent • A personal PC/laptop with a working webcam • MUST have a C1 or C2 certification in German , B2 certification will also be considered • MUST be able to understand different nuances, sarcasm, etc. in German • Fluent in English both written and oral • General knowledge and interest in various social media platforms • A good working home environment with a stable internet connection • Customer Service skills with the experience of working in a non-voice account • Experience as a content moderator / engaging in all social media platforms is a plus! • The ability to work an 8-hour shift, Monday - Friday, weekends off

Benefits

• 100% Remote position • Continuous learning experience & career growth opportunities • Offers competitive compensation based on location market rates • A great opportunity to work with some of the world’s coolest and most innovative brands • A welcoming environment where even your feedback and suggestions are all being taken into consideration • Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds