brightwheel
brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.
Daycare • preschool • Mobile & Web Tool • Child Care • Education
Customer Onboarding Specialist
February 5
🇺🇸 United States – Remote
💵 $24 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚀 Onboarding Specialist
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
brightwheel
brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.
Daycare • preschool • Mobile & Web Tool • Child Care • Education
📋 Description
• Early education is one of the greatest determinants of childhood outcomes • Brightwheel’s vision is to enable high quality early education for every child • Our team is a fully remote team with employees across every time zone in the US • We celebrate diversity to reach full potential and do our best work • Join our dynamic team and contribute to the enhancement of education through innovative solutions and exceptional customer service.
🎯 Requirements
• 2+ years of customer success, sales, and/or account management experience • A proven track record in onboarding new customers is preferred • Familiarity with managing a high-volume workflow, with the ability to prioritize tasks effectively in order to achieve monthly objectives • Ability to create urgency and motivate customers to launch a product as soon as possible • Comfort with addressing customer objections, diving deep to uncover roadblocks, and creating a path forward • Excellent collaboration across internal stakeholders to help resolve customer concerns • Strong prioritization and time management skills, with the ability to handle time-sensitive and detail-oriented tasks efficiently to consistently meet deadlines • Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus • Exceptional attention to detail, ensuring all client interactions are handled meticulously • Patience and empathy while teaching customers and handling tricky customer situations • Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly • Proficient in utilizing remote communication technologies, including Slack, Google Suite, and Zoom • Proficient in utilizing CRM tools, with a preference for experience with Salesforce software
🏖️ Benefits
• Premium medical, dental, and vision benefits • Generous paid parental leave • Paid time off policy • Monthly wellness and productivity stipend • Learning & Development stipend
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