Business Consultant
December 3
Description
• Orchestrate the customer journey through proactive engagement strategies • Identify customer operational needs • Identify the campaigns/services to be implemented • Identify UpSelling and CrossSelling opportunities • Ensure proper customer coordination • Carrying out product Road Show actions / Good Practices • Monitor the business objectives defined for each client
Requirements
• 3 years’ experience in driving successful solution-oriented client engagement. • Experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention. • Experience in Contact Center as a Service (CCaaS). • Experience managing projects with multiple stakeholders and systems, occasionally globally. • Experience building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite. • Ability to navigate business processes and quickly understand customers' business structures and needs. • High degree of autonomy, organization, ability to prioritize, and proficiently leverage internal systems. • Proficiency with technology in products such as Microsoft Office Suite and ability to produce professional customer presentations. • Experience with CRM systems (Salesforce, Rev.io, etc.).
Benefits
• Paid vacation and holidays • Comprehensive benefits packages • Reasonable accommodations for individuals with disabilities • Supportive and engaging work environment
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