Manager - Service Delivery

4 days ago

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Broadvoice

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Broadvoice is a rapidly growing company focused on cloud-based communication solutions, aiming to enhance meaningful connections between individuals. Offering a comprehensive suite of products including business phone systems, video and collaboration tools, SIP trunking, and contact center solutions, Broadvoice supports businesses in improving customer and employee experiences. They provide services across various industries such as healthcare, retail, education, government, and financial services. With a commitment to security and customer satisfaction, Broadvoice delivers scalable and cost-effective communication platforms like UCaaS and CCaaS to improve business operations and customer interactions.

Broadband • Hosted Voice • Sip Trunking • Fiber Optic • MPLS

51 - 200 employees

📡 Telecommunications

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2020-12

📋 Description

• We are seeking a highly motivated and experienced Manager, Service Delivery to oversee the daily operations of our Bogotá (Colombia) site. • The ideal candidate will be responsible for managing all aspects of the site, ensuring operational efficiency, and driving continuous improvement. • This role requires strong leadership skills, excellent communication abilities, and a proven track record in operations management. • Oversee the daily operations of the site, ensuring all activities are carried out efficiently and effectively. • Lead and manage a team of employees, providing guidance, support, and development opportunities. • Implement and maintain operational policies and procedures to ensure compliance with company standards and regulations. • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed. • Collaborate with cross-functional teams, including HR, finance, and IT, to support site operations and achieve business objectives. • Foster a positive work environment, promoting teamwork, collaboration, and employee engagement. • Ensure the safety and security of the site, implementing and maintaining health and safety protocols.

🎯 Requirements

• Bachelor's degree in business administration, operations management, or a related field. • Proven experience in a leadership role within a similar industry. • Strong understanding of operational processes and best practices. • Ideally has previous experience in a call center environment. • Excellent communication, interpersonal, and organizational skills. • Ability to analyze data and make informed decisions. • Experience using UCaaS and/or CCaaS software and tools. • Strong problem-solving skills and the ability to handle multiple tasks simultaneously. • Native Spanish speaker. • Proficiency in English is a must. • Call center experience is required. • Professional services experience with a focus on service delivery.

🏖️ Benefits

• Grow Your Career • Enjoy Flexibility • Community & Culture • Make an Impact