Telephony Engineer

November 12

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Broadvoice

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Broadband • Hosted Voice • Sip Trunking • Fiber Optic • MPLS

51 - 200

💰 Private Equity Round on 2020-12

Description

• As a Telephony Engineer, you will play a crucial role in maintaining and optimizing our voice platform to ensure the smooth delivery of high-quality customer interactions. • Collaborate closely with cross-functional teams to ensure the reliability, performance, and security of our VoIP infrastructure. • Your ability to identify and troubleshoot problems is vital. • Identifying and resolving issues related to voice quality, connectivity, and other VoIP-related problems. • Knowledge in the use of SIP Proxy and Registrar (Kamailio) and Media Server (Freeswitch). • Help roll out milestone releases. • Improve scalability, service reliability, capacity, and performance. • Contribute to monitoring, alerting, and tracking of the platform. • Consistently share knowledge about the changes made to the platform with the Support and NOC teams.

Requirements

• Higher degree in Computer Science, Software Engineering, Telecommunications or similar. • Proven experience supporting and troubleshooting UCaaS/CCaaS systems, including VoIP. • Expertise in VoIP related protocols (SIP, SDP, RTP). • Experience with signaling analysis tools (e.g. Wireshark, sngrep, Homer). • Knowledge of scripting and automation tools. • Ability to multi-task and efficiently manage competing priorities. • Strong problem-solving skills and attention to detail. • Experience with Observability, Monitoring, Performance or Availability tools or services, preferably in the infrastructure monitoring area.

Benefits

• Comprehensive benefits packages, including paid vacation and holidays. • A host of other perks.