Billing Support Engineer

October 7

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BrowserStack

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Mobile testing • Web testing • Cross-browser testing • Cloud infrastructure • Real Devices

501 - 1000

💰 $3.8G Series B on 2021-06

Description

• Provide support to customers with respect to billing & refund, assist customers in user management, plan upgrades and downgrades, and vendor onboarding via email, chats & inbound calls • This role will involve cross-team collaboration between sales and engineering teams wherever required • You will be a part of a team that provides 24*7 support as this roles works round the clock for all BrowserStack global customers • Address billing, cancellations, invoice generation, refunds, chargebacks & account-related queries • Address basic queries related to Browserstack products using KB articles and documentation • Routing issues to appropriate sales or engineering teams were required • You will look forward to achieving all KPIs and metrics set on an annual basis

Requirements

• Excellent command over written & spoken English • 2-3 years' experience of a similar work environment will be preferred • Ability to manage challenging work in a competitive environment • Strong ability to quickly build a rapport with customers whilst resolving issues and providing the best customer experience • Comfortable with rotational shifts and capable of self-managing your time while working remotely • Should be good at coordinating between multiple teams while multi-tasking & being able to project manage the different tasks to enable maximum first call resolutions • Prior exposure to the Billing & Payment / Service Desk environment would be a plus

Benefits

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 • Gratuity as per payment of Gratuity Act, 1972 • Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends • Remote-First work environment that allows our people to work from anywhere in India • Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience