Product Support Analyst, German
December 4
Description
• Respond to customer support tickets via phone, email, and chat • Troubleshoot technical challenges for customers increasing first-call resolution • Use software product knowledge to prevent recurring issues • Connect customers to experts when necessary • Proactively communicate updates to customers • Contribute to knowledge management system
Requirements
• Fluent in German • Proven track record of delivering incredible customer experiences • Quick learner capable of articulating software-related concepts • Critical thinking and problem resolution skills • 1-3 years’ experience in technical troubleshooting (bonus) • 1+ year of delivering software support (bonus) • 1+ year of hands-on experience with relational databases (bonus)
Benefits
• Group Critical Illness • Group Income Protection • Group Life Assurance • Pension • Vision • EAP • Access to our Discounts and Wellbeing Portal • Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme • Unlimited Vacation • Quarterly paid volunteer days • Lucrative Employee Referral Program
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