Client Services Benefits Analyst - Champion

2 days ago

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Businessolver

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Enrollment & Eligibility • ACA Tracking & Reporting • Billing & Financial Reporting • Total Population Health Management • COBRA Services

1001 - 5000

💰 Private Equity Round on 2021-12

Description

• Ensure positive client experiences through high quality service and communication • Respond to shared inbox inquiries from clients and internal partners within expected time frames, providing regular updates to the client through resolution • Review and work all open cases for clients • Run and work full and quick audit reports to ensure all member records are accurate and transactions have been processed correctly, resulting in accurate coverage • Manage client deliverables, track progress and complete assigned work through company planning tools • Maintain accountability for inbound and outbound files • Maintain carrier and client SFTP setup and completion of updates as needed • Daily review of incoming data files, and carrier discrepancy reporting • Execution of client specific process and procedure • Complete risk mitigation reporting to include audits, team activity and case manager reports • Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution • Working with Carriers on ongoing file updates and requests • Function as the primary point of communication for our Carrier partners • Communicate updates to Client Services and technical partners as required • Identify root cause of any systemic issues

Requirements

• Minimum of 2 years’ experience focused on employee benefits and/or benefits administration • Bachelor’s Degree or equivalent experience • Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables) • Tech savvy – must have a comfort level with learning and utilizing new technology • Ideal candidates will possess a background heavy with utilizing benefit administration systems or other Human Capital Management platforms (HCM) • Experience with HRIS and/or HCM system administration and configuration is a homerun!!! • Experience with carrier files (or EDI in general) is also ideal • Excellent communication skills (especially related to technology), both written and verbal, with the ability to self-manage and manage multiple priorities • Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer • High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners) • Natural ability to build and maintain relationships as well as being a natural collaborator and team player • Keen attention to detail - you must pay crazy attention and have a relentless focus on QUALITY!!! • Ability to maintain grace under pressure – especially during the busy season

Benefits

• Annual bonus incentive plan • Comprehensive benefits package available for eligible positions