Client Services Benefits Analyst

December 6

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Businessolver

WebsiteLinkedInAll Job Openings

Enrollment & Eligibility • ACA Tracking & Reporting • Billing & Financial Reporting • Total Population Health Management • COBRA Services

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Description

• Ensure positive client experiences through high quality service and communication. • Respond to shared inbox inquiries from clients and internal partners within expected time frames. • Review and work all open cases for clients. • Run and work full and quick audit reports to ensure accurate member records and coverage. • Manage client deliverables, track progress and complete assigned work through company planning tools. • Maintain accountability for inbound and outbound files. • Maintain carrier and client SFTP setup and completion of updates as needed. • Daily review of incoming data files, and carrier discrepancy reporting. • Execute client specific process and procedure. • Complete risk mitigation reporting including audits, team activity and case manager reports. • Communicate daily to alert team of issues or red flags with client data or files. • Work with Carriers on ongoing file updates and requests. • Function as the primary point of communication for our Carrier partners. • Communicate updates to Client Services and technical partners as required. • Identify root cause of any systemic issues.

Requirements

• Minimum of 2 years’ experience focused on employee benefits and/or benefits administration. • Bachelor’s Degree or equivalent experience. • Strong Excel skills (VLOOKUP, convert to CSV, concatenation & pivot tables). • Tech savvy – must have a comfort level with learning and utilizing new technology. • Excellent communication skills (especially related to technology), both written and verbal. • Demonstrated ability to partner with other Businessolver functional areas to deliver a seamless experience for the customer. • High comfort level interacting with external clients and the ability to resolve conflicts (with both internal and external partners). • Natural ability to build and maintain relationships as well as being a natural collaborator and team player. • Keen attention to detail - relentless focus on QUALITY!!! • Ability to maintain grace under pressure – especially during the busy season.

Benefits

• Comprehensive benefits package available for full-time or part-time eligible positions. • Eligible to participate in the annual bonus incentive plan.