VP of Customer Success
May 31
Description
• Oversee the strategy, execution, and performance of the customer success team. • Create and implement scalable processes to optimize customer lifecycle management and deliver measurable results. • Cultivate and nurture relationships with key stakeholders to drive retention and growth. • Partner with cross-functional teams to drive customer success initiatives, ensuring seamless customer onboarding, implementation, and support. • Coach and mentor the customer success team to achieve optimal results. • Present regular reports and updates to the executive team.
Requirements
• 10+ years of relevant experience, ideally leading customer success and/or account management functions. • 5+ years management experience. • A deep understanding of the fintech and payments industry. • Proven success building and scaling high-performing teams. • Experience setting strategic initiatives and KPIs focused on recurring revenue metrics. • Strong understanding of customer success best practices, methodologies, and tools. • Exceptional communication, strategic thinking, and negotiation skills. • A results-oriented work ethic, with the ability to thrive in a fast-paced, dynamic environment.
Benefits
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