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👉 Remote Jobs NetworkStop losing paying customers to payment failure. Automatically improve your customer retention rates with Butter.
11 - 50
May 31
Stop losing paying customers to payment failure. Automatically improve your customer retention rates with Butter.
11 - 50
• Oversee the strategy, execution, and performance of the customer success team. • Create and implement scalable processes to optimize customer lifecycle management and deliver measurable results. • Cultivate and nurture relationships with key stakeholders to drive retention and growth. • Partner with cross-functional teams to drive customer success initiatives, ensuring seamless customer onboarding, implementation, and support. • Coach and mentor the customer success team to achieve optimal results. • Present regular reports and updates to the executive team.
• 10+ years of relevant experience, ideally leading customer success and/or account management functions. • 5+ years management experience. • A deep understanding of the fintech and payments industry. • Proven success building and scaling high-performing teams. • Experience setting strategic initiatives and KPIs focused on recurring revenue metrics. • Strong understanding of customer success best practices, methodologies, and tools. • Exceptional communication, strategic thinking, and negotiation skills. • A results-oriented work ethic, with the ability to thrive in a fast-paced, dynamic environment.
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Apply NowApril 26
1001 - 5000
Support client retention and satisfaction through scalable process management and data analysis.
April 19
201 - 500
🇺🇸 United States – Remote
đź’µ $220k - $300k / year
đź’° $150M Series D on 2021-11
⏰ Full Time
đź”´ Lead
🏆 Customer Success
đź—˝ H1B Visa Sponsor
April 18
201 - 500
🇺🇸 United States – Remote
đź’µ $174.2k - $209k / year
đź’° $192M Series E on 2022-02
⏰ Full Time
đź”´ Lead
🏆 Customer Success
đź—˝ H1B Visa Sponsor
March 29
51 - 200
Director of Customer Success to enhance Propel’s product suite and client engagement.
🇺🇸 United States – Remote
đź’µ $200k - $240k / year
⏰ Full Time
đź”´ Lead
🏆 Customer Success
December 15, 2023
51 - 200
Empower teachers to transform instruction through effective training and collaboration.
🇺🇸 United States – Remote
đź’µ $70k - $115k / year
đź’° $950k Seed Round on 2012-10
⏰ Full Time
đź”´ Lead
đźź Senior
🏆 Customer Success