Service Level Manager

April 15

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $74.6k - $156.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Apply Now

Receive Emails with Similar Jobs

CACI International Inc

WebsiteLinkedInAll Job Openings

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

IT • Intel • Government • Defense • Cyber

10,000+ employees

Founded 1962

🔒 Cybersecurity

📋 Description

• Collaborate with the Quality and Performance Manager to develop, maintain, and implement the Performance Plan. • Define and implement the metric-gathering process for the program. • Analyze and monitor Service Level Agreements (SLAs) and reporting. • Recommend automations for analyzing and reporting data. • Identify short and long term performance trends and actionable improvements. • Measure service delivery performance against SLAs. • Administer the Problem Management and Corrective Actions processes. • Periodically review SLAs for alignment with business requirements. • Propose changes to SLAs to improve service delivery.

🎯 Requirements

• Must be a U.S. Citizen with the ability to pass CBP background investigation. • College degree (B.S.) in related field (or equivalent work experience) required. • 5-9 years’ total experience with demonstrated experience in evaluating SLAs. • Experience automating measurement and reporting of performance metrics. • ITIL Foundation certification. • Leadership and team management skills. • Service Level Agreement management skills. • Operations management skills. • Exceptional interpersonal skills, including teamwork, facilitation, and negotiation. • Excellent analytical and technical skills. • Excellent written and verbal communication skills. • Excellent planning and organizational skills.

🏖️ Benefits

• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. • Flexible time off benefit to balance work and personal lives. • Robust learning resources available for employee development.