IT Operations Specialist

3 days ago

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Cadence Solutions

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Cadence Solutions is a system integrator specializing in digital transformation and information management. The company focuses on helping organizations accelerate the adoption of Microsoft 365, SharePoint Premium, Purview, and OpenText. With over a decade of experience, Cadence Solutions offers seamless implementations, strategic software utilization, and data migration solutions. They also provide interactive Microsoft 365 training and have a proven track record in improving digital infrastructures across various sectors.

OpenText • ECM • Electronic Document Management • Records Management • Information Management

11 - 50 employees

🏢 Enterprise

☁️ SaaS

📚 Education

📋 Description

• Across the United States, 6 in 10 adults live with one or more chronic conditions. • Cadence Solutions seeks an IT Support Specialist to join our IT team. • This person will be responsible for supporting our employee’s technical needs and delivering a friendly and efficient support experience. • The ideal candidate is someone who is excited about creating frictionless user experiences. • You will also participate in improving the foundational elements of our operations. • Be an IT ambassador and provide a best-in-class support experience. • Be an evangelist for our productivity, communication, and collaboration tools. • Onboard new hires and ensure they receive their equipment. • Oversee our support queue and ensure issues raised are responded to within optimal times. • Respond to user requests for technical assistance. • Proactively identify areas of our operations and systems that can be improved. • Manage the deployment, configuration, and maintenance of our Mac fleet using Kandji.

🎯 Requirements

• 2+ years experience in an IT support or similar role • You are customer service driven and excel at providing the best possible user support experience • Experience supporting MacOS, iOS, and using tools like JAMF, Kandji, and/or Mosyle • Administrative experience and proficiency using major SaaS productivity and collaboration applications like Google Workspace, Slack, Zoom, and Notion • Ability to thrive in an environment founded on trust, autonomy and direct communication and feedback. • Love of owning problems end-to-end • Proficient in identity management with experience in Okta or similar • Basic understanding of network protocols and services: TCP, UDP, TCP/IP, DNS

🏖️ Benefits

• Company culture all about impact, shared growth mindset, empowerment, and integrity • An opportunity to help improve the quality of life of millions of Americans • Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers • Competitive salaries and quarterly incentives • Medical, dental, and vision insurance • TelaDoc (virtual primary care) • Competitive PTO • 401K and 401K match • National and local discounts powered by TriNet • Onboarding stipend for remote equipment and home office setup • Paid Parental Leave • Charitable Donation Match program