Provider Operations Associate

6 days ago

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Parallel

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Parallel is a company specializing in providing educational support services to schools, focusing on students with learning differences. They offer services such as psychoeducational assessments, speech-language pathology, and specialized instruction in reading, writing, and math. Parallel leverages a vast network of licensed providers to deliver these services through an online platform, helping schools manage caseloads and improve student outcomes. They focus on flexible, evidence-based techniques and offer scalable staffing solutions to meet the needs of schools across the United States.

dyslexia • adhd • executive functioning • dysgraphia • dyscalculia

51 - 200 employees

📚 Education

⚕️ Healthcare Insurance

👥 HR Tech

📋 Description

• Provider Time-tracking Quality Assurance: • Manage provider time tracking process, ensuring accurate and reasonable billing for Parallel’s services • Compile data on how providers are logging time to evaluate and propose improvements that could be made based on trends • Collaborate with cross-functional teams, including Clinical Managers, Product and Engineering, and Finance • Investigate any pay errors or inconsistencies based on time tracking data, including unpaid time, or submissions inconsistent with expectations • System and Process Improvement • Partner across teams to identify areas of efficiency improvement in the time tracking and QA process • Determine relevant and consistent metrics to measure success of the Parallel provider time tracking process • Identify pain points, both internal and external, and work cross-functionally to come up with solutions • Provider Outreach and Support • Meet one-on-one with providers who have complicated questions, or who are struggling with the billing process • Consistently update our internal and external resources regarding time tracking, billing, and QA systems and policies • Create new resources to assist providers with understanding our time tracking process

🎯 Requirements

• A bachelor's degree • Experience working in administration or operations in a healthcare or educational setting and working closely with clinicians and/or educational instructors • Strong attention to detail and a keen eye for spotting inconsistencies • Passionate customer service mindset, with a focus on supporting and educating internal teams and clinicians • Excellent communication and interpersonal skills with ability to deliver information concisely and informatively • Strong process management and improvement skills with track record of leveraging technology to improve processes • Proficiency with data management (e.g. systems like Airtable, Looker) and communication systems (e.g. Zendesk), Google Suite, and other tools used for outreach and data tracking • Ability to adapt to changes in company policies, clinician and team needs, or employee feedback • Bonus points if you have the following: • Prior experience in a high-growth start-up or other fast-paced work environment • Prior experience with virtual management of time worked by employees and quality assurance • Worked previously at a behavioral health or tele-educational company or organization