Octave
Octave is a mental health care provider offering affordable and accessible therapy services tailored for individual, couples, and family needs. Their services include finding and matching clients with carefully vetted therapists who are experts in various specialty areas and languages. Octave emphasizes clinical excellence with a strong focus on evidence-based and outcome-driven therapy solutions, leading to faster and more effective improvements in mental health. With both in-person and virtual therapy options available, they make mental health care convenient and embrace a diverse network of therapists, including a significant percentage who identify as Black, Indigenous, or People of Color. Octave partners with Evernorth Behavioral Care to deliver high-quality care to Cigna Healthcare and Evernorth members, enhancing access and satisfaction for their clients.
CBT • DBT • Anxiety • Depression • Relationships
Billing Operations Specialist
March 18
🇺🇸 United States – Remote
💵 $23 - $28 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Octave
Octave is a mental health care provider offering affordable and accessible therapy services tailored for individual, couples, and family needs. Their services include finding and matching clients with carefully vetted therapists who are experts in various specialty areas and languages. Octave emphasizes clinical excellence with a strong focus on evidence-based and outcome-driven therapy solutions, leading to faster and more effective improvements in mental health. With both in-person and virtual therapy options available, they make mental health care convenient and embrace a diverse network of therapists, including a significant percentage who identify as Black, Indigenous, or People of Color. Octave partners with Evernorth Behavioral Care to deliver high-quality care to Cigna Healthcare and Evernorth members, enhancing access and satisfaction for their clients.
CBT • DBT • Anxiety • Depression • Relationships
📋 Description
• Octave is a modern behavioral health practice creating a new standard for care delivery • This role is ideal for individuals who are passionate about customer service • The Billing Specialist will serve as the primary point of contact for our clients • Organization and clear communication with clients, clinicians, and employees is key • Efficiently works across various platforms to manage billing-related inquiries • Ensures complete, accurate, and clear information is conveyed • Responsible for follow-up actions to ensure task completion • Communicates effectively with health plans to resolve issues and obtain information • Actively seeks innovative ways to enhance efficiency as Octave grows
🎯 Requirements
• Minimum 2 year experience working in healthcare administration • Google Suite & Apple MacBook experience preferred • Demonstrated expertise in customer service • Proficient in written communication, live chat, and phone support • Exceptional attention to detail • Superior written and verbal communication skills • High proficiency in multitasking across various systems • Adept at managing client phone calls related to billing • Willingness to undertake tasks beyond the defined role • Ability to handle delicate or sensitive situations with discretion and care • Strong passion for mental health and wellness • Ability to work a flexible schedule including weekends
🏖️ Benefits
• company sponsored life insurance • disability and AD&D plans • Voluntary benefits such as 401k retirement • medical, dental, vision, FSA, HSA • dependent care and commuter/parking options • generous Paid Time Off • paid parental leave benefits
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