Associate - Small Business & Consumer Operations

March 18

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Santander

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Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

Banking • Financial Services • Banca • Servicios Financieros • Corporate Banking

10,000+ employees

Founded 1857

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2013-05

📋 Description

• Responsible for the day-to-day operations of the company's business units. • Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. • Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. • Analyzes and reviews data tools, business processes and operational standards to execute service delivery. • Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. • Researches and monitors external landscape to identify developments and translate them into operational implications for the company. • Supports and provides direction and guidance to the Central Banking Operations team for a wide array of activities associated with project planning and management. • Supports the end to end project management activities such as project reporting, project planning, issue/risk identification and tracking. • Develops close working partnerships with the IT Project Management Office and Central Banking Operations subject matter experts. • Supports the update and delivery of project plans that outline scope, timelines, resources, and budget. • Provides guidance to the PMO on business impacts and requirements. • Responsible for the creation and delivery of project meeting minutes, ensuring action items and decisions are properly documented and shared with all stakeholders. • Participates in project team meetings, representing the business stakeholders.

🎯 Requirements

• Bachelor’s Degree or equivalent work experience in Finance, Business or equivalent field. (Req) • 7-9 years of demonstrated experience in banking, back office operations. (Req) • 5+ years’ experience managing projects with cross-enterprise interdependencies with a combination of business and technical basic knowledge. • 5+ years’ experience building project planning documents and engaging the support and resources of others to achieve project goals and objectives; influencing without authority. • Exceptional organizational, leadership, and communication skills • Ability to manage multiple projects simultaneously while maintaining attention to detail • Strong analytical skills and ability to interpret complex data • Experience with MS Office • Strong analytical and problem-solving skills • Strong critical thinking skills • Strong presentation/facilitation skills • Adaptability to work in a fast-paced market environment