Operations Trainer

6 days ago

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HealthAxis Group

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HealthAxis Group is a technology solutions provider specializing in healthcare administration. Their cloud-native platform, AxisCore™, streamlines health plan management through solutions like claims processing and benefit administration, designed to enhance operational efficiency. HealthAxis offers a suite of services including Business Process as a Service (BPaaS), consulting, and staff augmentation. The company's approach focuses on scalability, compliance, and tailored support, aiming to empower healthcare organizations to meet member needs effectively.

Claims Processing Software • Business Process Outsourcing (BPO) • Third Party Administrative Services • business process as a service (BPaaS) • Core Administrative Processing

201 - 500 employees

Founded 1965

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

📋 Description

• COMPANY OVERVIEW: • HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. • We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences. • We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously. • We're not just about business – we're about people. • Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. • We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish. • PURPOSE AND SCOPE: • We seek a dynamic and experienced Corporate Trainer specializing in healthcare to join our organization. • The ideal candidate will design, deliver, and evaluate training programs for employees and clients in various healthcare settings. • The Corporate Trainer will ensure that healthcare staff have the knowledge and skills to perform their duties effectively, comply with regulatory standards, and provide exceptional Member/Provider Experience. • The Corporate Trainer is responsible for training, implementing, and educating our staff and clients on all HealthAxis systems that will support business needs.

🎯 Requirements

• Bachelor's degree from an accredited college or university majoring in health care, education, business or related field. Or equivalent experience. • Working knowledge of the Healthcare industry. • At least 1 to 2 years of direct experience training healthcare organizations focused on Commercial, Medicaid, Medicare, or ACA lines of business. As well as any medical claim adjudication and/or EHRS platform. • Experience training end-users on BPaaS, BPO or SaaS platforms focusing on Enrollment, Billing, Call Center, Configuration, UM, A&G, Medical Claim Adjudication or EHR Systems. • Ability to explain complex concepts in simple terms. • Proficiency in Microsoft Office and learning management systems (LMS). • Take initiative and action to respond, resolve, and follow up regarding training concerns or gaps. • Strong communication, presentation, interpersonal, organizational and time management skills. • Ability to perform well under pressure and manage internal and client expectations. • Up to 25 % travel is required for client training. • Self-learner with the ability to easily learn new software programs. • Candidates should be able to work independently, demonstrate exceptional communication and listening skills, understand customer needs, and develop appropriate solutions.