Account Specialist - Print Ops

March 13

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Staples Promotional Products

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Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

Marketing • Advertising • Design • Brand Promotion • Promotional Products

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

📋 Description

• Manage transactional and programmatic custom orders, projects and warehouse replenishment • Provide primary customer and sales support through a variety of contact methods for all print customers to help drive sales and retention • Professionally intake, analyze and resolve issues through execution of corrective action and/or coordination of cross functional communication and take proactive measures to prevent recurrence • Plan and prioritize a high volume of tasks to meet customer-driven deadlines • Customer obsessed with the ability to quickly understand business requirements and act promptly with strong decision-making skills • Provide timely communication and follow-up to external and internal customers throughout the various stages of an order lifecycle (quotation, proofing, production, fulfillment, and delivery) • Accurately collect and communicate custom print order specifications for transactional and programmatic sourcing • Collaboration and planning with team, the Sales organization, and customers to ensure programs are managed effectively in order to enable retention and growth opportunities • Leverage analysis of various reports, extract opportunities specific to your support group and geography, present recommendations to Print Sales team for changes to grow sales and improve operational efficiencies of accounts • Maintain high level of understanding of all print database and systems knowledge required to support our customer • Maintain customer-branded website and facilitate requests for new program item adds and changes

🎯 Requirements

• High School diploma or equivalent; or equivalent work experience • Professional and effective telephone communication skills • Strong written communication skills • Competency in MS Office suite and PC Skills • Basic mathematical aptitude

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!