CallMiner
Understand your customers. Unlock business value.
Performance Management • Business Intelligence • Call Center Operational Efficiencies • Customer Satisfcation • Agent Productivity
201 - 500
💰 $20M Venture Round on 2022-06
Customer Success Manager
July 21
CallMiner
Understand your customers. Unlock business value.
Performance Management • Business Intelligence • Call Center Operational Efficiencies • Customer Satisfcation • Agent Productivity
201 - 500
💰 $20M Venture Round on 2022-06
Description
• Manage customer experience from sales handoff through post-sales onboarding & adoption for assigned customers. • Know each customer's business processes and KPIs to enhance interaction analytics. • Collaborate to execute customer analytical objectives utilizing change management processes. • Work with executives to ensure initiatives align with strategic objectives, reporting progress. • Identify and resolve issues promptly, escalating when necessary for swift resolution. • Maintain comprehensive knowledge of assigned customers and strategize account retention. • Identify and qualify opportunities for upsell and cross-sell.
Requirements
• 2+ years professional experience • Bachelor's degree in a business-related major or equivalent work experience • Experience developing and managing B2B customer relationships. • Ability to manage customer expectations and be assertive, persistent, and persuasive. • Ability to effectively prioritize workload and manage changes in priority and direction. • <10% travel • 1-2 years in speech analytics and/or contact center technology solutions • 1-2 years of SaaS experience • Previous Customer Success experience • Strong French language skills
Benefits
• Well-rounded and generous benefits package designed to provide coverage options and flexibility to meet individual and family needs. • Commitment to providing an inclusive and equitable workplace.
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