Bilingual IT Helpdesk Tier 2, Spanish and English

August 14

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5001 - 10000

Description

• As a Helpdesk Tier 2 Technician, you will provide technical support to clients. • Responsible for resolving escalated support tickets and troubleshooting complex issues. • Ensuring a high level of customer satisfaction.

Requirements

• Strong knowledge of IT systems, including hardware, software, and networking. • Experience in troubleshooting and resolving complex technical issues. • Excellent communication and interpersonal skills. • Ability to work independently and prioritize tasks effectively. • Strong problem-solving and analytical skills. • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are plus • Associate's or Bachelor's degree in Information Technology or related field is a plus.