Bilingual IT Helpdesk Tier 2 (Spanish and English)
August 14
Description
ā¢ As a Helpdesk Tier 2 Technician, you will provide technical support to clients. ā¢ Responsible for resolving escalated support tickets and troubleshooting complex issues. ā¢ Ensuring a high level of customer satisfaction.
Requirements
ā¢ Strong knowledge of IT systems, including hardware, software, and networking. ā¢ Experience in troubleshooting and resolving complex technical issues. ā¢ Excellent communication and interpersonal skills. ā¢ Ability to work independently and prioritize tasks effectively. ā¢ Strong problem-solving and analytical skills. ā¢ Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are plus ā¢ Associate's or Bachelor's degree in Information Technology or related field is a plus.
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