Bilingual IT Helpdesk Tier 2 (Spanish and English)
August 14
Description
• As a Helpdesk Tier 2 Technician at Staff4Me, you will be part of a dedicated team providing technical support to our clients. • You will be responsible for resolving escalated support tickets, troubleshooting complex issues, and ensuring a high level of customer satisfaction.
Requirements
• Strong knowledge of IT systems, including hardware, software, and networking. • Experience in troubleshooting and resolving complex technical issues. • Excellent communication and interpersonal skills. • Ability to work independently and prioritize tasks effectively. • Strong problem-solving and analytical skills. • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are plus • Associate's or Bachelor's degree in Information Technology or related field is a plus.
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