Technical Support Specialist

January 15

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Logo of Okendo

Okendo

ecommerce ā€¢ social commerce ā€¢ customer experience ā€¢ customer engagement ā€¢ customer reviews

11 - 50 employees

Founded 2018

šŸ›ļø eCommerce

ā˜ļø SaaS

šŸ’° $26M Series A on 2022-07

Description

ā€¢ As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring seamless integration and ongoing support of our platform for Shopify brands. ā€¢ Complete onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. ā€¢ Responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. ā€¢ Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases. ā€¢ Follow Okendo's guidelines and coding practices to ensure high-quality work. ā€¢ Engage actively in Okendo forums, webinars, and various channels to address common merchant queries and share valuable insights.

Requirements

ā€¢ 3+ years of experience in a customer facing support role with a technical specialization. ā€¢ You must have experience writing code, in either an academic or commercial setting. Ideally, using front-end technologies such as HTML, CSS, and JavaScript - an understanding of these technologies is a must. ā€¢ You should have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users. ā€¢ You should be confident at troubleshooting, debugging and problem-solving.

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