ecommerce ā¢ social commerce ā¢ customer experience ā¢ customer engagement ā¢ customer reviews
January 15
ecommerce ā¢ social commerce ā¢ customer experience ā¢ customer engagement ā¢ customer reviews
ā¢ As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring seamless integration and ongoing support of our platform for Shopify brands. ā¢ Complete onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. ā¢ Responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front-end bugs. ā¢ Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases. ā¢ Follow Okendo's guidelines and coding practices to ensure high-quality work. ā¢ Engage actively in Okendo forums, webinars, and various channels to address common merchant queries and share valuable insights.
ā¢ 3+ years of experience in a customer facing support role with a technical specialization. ā¢ You must have experience writing code, in either an academic or commercial setting. Ideally, using front-end technologies such as HTML, CSS, and JavaScript - an understanding of these technologies is a must. ā¢ You should have clear and concise written and verbal communication skills, with the ability to engage technical and non-technical users. ā¢ You should be confident at troubleshooting, debugging and problem-solving.
Apply NowJanuary 9
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šØš“ Colombia ā Remote
š° Debt Financing on 2022-05
ā° Full Time
š” Mid-level
š Senior
š Support Engineer
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šØš“ Colombia ā Remote
š° Debt Financing on 2022-05
ā° Full Time
š” Mid-level
š Senior
š Support Engineer
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šØš“ Colombia ā Remote
š° Venture Round on 2017-10
ā° Full Time
š” Mid-level
š Senior
š Support Engineer
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šØš“ Colombia ā Remote
š° Venture Round on 2023-01
ā° Full Time
š” Mid-level
š Senior
š Support Engineer
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