Customer Service Representative - Korean Bilingual

August 1, 2024

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Description

β€’ Respond to customer inquiries and provide accurate information in a timely manner. β€’ Assist customers with product and service-related questions or concerns. β€’ Navigate and utilize internal systems and databases. β€’ Resolve customer issues by providing appropriate solutions and alternatives. β€’ Ensure customer satisfaction and retention by building positive relationships. β€’ Follow company policies and procedures to ensure consistency and quality. β€’ Collaborate with internal teams to address customer issues and improve processes. β€’ Maintain thorough and accurate customer records.

Requirements

β€’ Fluency in both English and Mandarin (spoken and written). β€’ Prior customer service experience is preferred. β€’ 1-3 years of relevant experience β€’ Excellent communication skills and ability to adapt to different customer needs. β€’ Strong problem-solving and time-management abilities. β€’ Attention to detail and ability to prioritize tasks. β€’ Ability to work well in a team-oriented environment. β€’ Proficiency in using computer systems and software.

Benefits

β€’ Competitive salary and benefits package. β€’ Opportunity for growth and career development. β€’ Training and support to enhance technical and customer service skills. β€’ Work in a dynamic and multicultural environment.

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October 4, 2022

Experienced Customer Service Representative for a logistics company offering remote work.

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