Customer Service Representative - Korean Bilingual

August 1, 2024

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CallTek

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CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

📋 Description

• Respond to customer inquiries and provide accurate information in a timely manner. • Assist customers with product and service-related questions or concerns. • Navigate and utilize internal systems and databases. • Resolve customer issues by providing appropriate solutions and alternatives. • Ensure customer satisfaction and retention by building positive relationships. • Follow company policies and procedures to ensure consistency and quality. • Collaborate with internal teams to address customer issues and improve processes. • Maintain thorough and accurate customer records.

🎯 Requirements

• Fluency in both English and Mandarin (spoken and written). • Prior customer service experience is preferred. • 1-3 years of relevant experience • Excellent communication skills and ability to adapt to different customer needs. • Strong problem-solving and time-management abilities. • Attention to detail and ability to prioritize tasks. • Ability to work well in a team-oriented environment. • Proficiency in using computer systems and software.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunity for growth and career development. • Training and support to enhance technical and customer service skills. • Work in a dynamic and multicultural environment.