Customer Service Representative - Mandarin Bilingual

August 1

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Description

• Respond to customer inquiries and provide accurate information in a timely manner. • Assist customers with product and service-related questions or concerns. • Navigate and utilize internal systems and databases. • Resolve customer issues by providing appropriate solutions and alternatives. • Ensure customer satisfaction and retention by building positive relationships. • Follow company policies and procedures to ensure consistency and quality. • Collaborate with internal teams to address customer issues and improve processes. • Maintain thorough and accurate customer records.

Requirements

• Fluency in both English and Mandarin (spoken and written). • Prior customer service experience is preferred. • 1-3 years of relevant experience • Excellent communication skills and ability to adapt to different customer needs. • Strong problem-solving and time-management abilities. • Attention to detail and ability to prioritize tasks. • Ability to work well in a team-oriented environment. • Proficiency in using computer systems and software.

Benefits

• Competitive salary and benefits package. • Opportunity for growth and career development. • Training and support to enhance technical and customer service skills. • Work in a dynamic and multicultural environment.