Account Manager

2 days ago

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Canto

WebsiteLinkedInAll Job Openings

Digital Asset Management • DAM • Professional Services • Metadata Design • Workflow Capabilities

201 - 500

Description

• Identifying opportunities for account expansion and revenue growth through upsell & renewal within DACH region. • Executing customer renewal cycles between 120-90 days prior to the account’s respective subscription end date. • Researching important details about existing customers to facilitate expansion opportunities. • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions. • Partnering cross-functionally with Sales, Implementation, and Product teams. • Clearly documenting account health checks in preparation to communicate recommendations back to customers. • Strategically planning customer 12-month roadmaps. • Facilitating quarterly discovery conversations and performing account health checks. • Keeping opportunities & contacts up-to-date in SFDC with actionable next steps. • Building trust and credibility with customers as evidenced by positive customer feedback. • Understanding contractual language of customers and ensuring ongoing success for Canto. • Having Fun!!

Requirements

• Fluency in Written & spoken German and English • 3-5 years of account management experience working in software as a service (SaaS). • Proven track record of ability to upsell add on products. • Demonstrated success in a sales role by achieving and exceeding quota. • Proven track record of regularly exceeding all assigned targets and goals, including net retention and activity metrics. • Successfully managed 200 – 300 customer accounts. • Proven success analyzing customer accounts, identifying churn signals and escalating at-risk accounts in a timely manner. • Proven experience creating account growth opportunities, presenting and selling across executive-level decision makers, providing value-based solutions and building strong relationships. • Highly proficient in leveraging internal tools, including ChurnZero and Pendo, to centrally monitor customer activity and other key data points to Identify risk and growth opportunities. • Strategic, Target driven & lover of all things Sales!

Benefits

• Start-Up Spirit: Embrace the excitement and flexibility of a growing company. • Hands-On Impact: Your work directly contributes to our success. • Learning by Doing: Our growth plans provide real-time learning. • Close-Knit Team: Enjoy a tight-knit, supportive work environment. • Open Communication: We value transparency and open dialogue. • Problem-Solver's Paradise: Apply creativity to real-world challenges. • Work-Life Harmony: We respect the balance between personal and professional life. • Growth Opportunities: As we grow, so do opportunities for our team. • Cultural Exchange: Learn from diverse colleagues in a global setting.